The existing service provider evaluation methods are usually based on the multiple attribute decision-making evaluation method,and among them,the TOPSIS(technique for order preference by similarity to an ideal solution) is the one more commonly used.The traditional evaluation method based on the TOPSIS is difficult to deal with the qualitative and quantitative evaluation index system,and dosen't consider the nonlinear relationship between the criterion and customer satisfaction.In order to solve the problem,a method for service provider evaluation based on the TOPSIS combined with the consideration of the customer satisfaction was put forward.Criteria evaluation informations were translated into customer satisfaction informations by using the KANO function,and then the TOPSIS was used to evaluate and sort suppliers based on the customer satisfaction informations.The fuzzy KANO questionnaire was used to determine the KANO type of each criterion and the function relationship between evaluation index and customer satisfaction was established by using the KANO model.In addition,the weight of evaluation criterion was calculated by the entropy weight method.The feasibility and effectiveness of the proposed method were verified by a practical example.